Delivery & Returns

Returns and exchanges 

Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 1hours of purchase (non personalised items only)
I don't accept exchanges

But please contact me if you have any problems with your order.
The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently asked questions

How long will be order take to ship?

Please see individual listings for dispatch items and be aware that there will also be shipping time on top of this, dependant on where you live. We cannot be held responsible for any courier shipping delays.
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I have accidentally used my old address on my order?

Unfortunately, we are not responsible for any mistakes made during the order process. Please message us as soon as possible if you notice a mistake to see if we can catch your order and fix any shipping info in time.

 need my order sooner, is this possible?

Please contact us as we may be able to offer a shipping upgrade. However in busy periods this is not always possible.

I wish to return my item, can I do this?

We are unable to offer returns on personalised items. Non personalised items may be returned to us within 14 days at the buyers cost in original packaging and in perfect condition*. You will also be liable for the shipping fee of the new item to be sent if exchanging. Returns will not have the original postage cost refunded. Please contact us for more information on returns.

What if my order is damaged or missing?

We work very closely with our packaging suppliers and couriers to ensure that all parcels are received safely. However on the very rare occasion may be damaged or missing, we are more than happy to provide a replacement for you once we receive photographic evidence of damaged products or confirmation from couriers of missing items. Please note that items left in a safe place are not deemed as missing if you do not retrieve this and you would need to report this as parcel theft. All of our items are handmade by us and may have small discrepancies however we are happy to replace any clearly visible issues*. Any issues with your order must be communicated to us within 48 hours of delivery.

Are you able to ship to an alternative address?

Of course! Just include the address upon completing checkout. We are also happy to ship directly to your friends and family.